A Hotel Guest Berated the Staff, Only to Face the Music When They Discovered He Was One of Their Own

A hotel worker recently posted online about how he managed to reprimand a guest after he caused nothing but misery for the hotel staff. Here’s what he had to say.

He Worked in A Hotel

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The man was scheduled to work the second shift at the hotel, which was 3 pm – 11 pm. As he walked in, he noticed that both his co-workers looked like they had been crying.

He asked his manager, “What’s wrong?” and he replied, “We have a major jerk as a guest.”

He Was A Jerk

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The individual referred to as the ‘jerk’ exhibited extremely demanding behavior, constantly seeking free upgrades and shouting at the staff. This behavior even caused two co-workers to be reduced to tears.

The Guest Treated Everyone Badly

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Being fresh out of high school, the young hotel workers certainly did not deserve to be treated in such a disrespectful manner. he later discovered that the man’s rudeness extended beyond just the front desk; every department within the hotel had encountered issues with this particular guest.

Who Was This Guest?

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Taking over the shift, the man was naturally curious, so he looked up the guest to check him out. He recognized the name! The guest was, in fact, an employee of the hotel chain but worked at a different hotel.

There Were Rules

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Now employees of the hotel chain were perfectly entitled to get discounts at other hotels, however, only on the condition that they behaved respectfully to all staff members. This was company policy; failure to be respectful could cause you to lose all employee benefits. In worst cases, you could even be suspended.

The Hotel Worker Knew All of This, so He Decided to Teach the Rude Guest a Lesson

scammer
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He got the manager to call the hotel where the guest worked and asked to speak with the general manager to explain just what had happened.

Not only did the general manager give them his personal cell phone number in case of more incidents, but moments later, he rang reception, asking to be put through to the guest’s room.

It Worked

Attention-seeking
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This seemed to do the trick, as there weren’t any more incidents. But the hotel worker wasn’t entirely satisfied.

He noticed that the guest was using both his employee discount AND the hotel rewards account. This was not allowed under company rules. So he called customer service, who opened an investigation.

The Guest Got What He Deserved

Ageism
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The hotel worker removed the rewards from that particular stay and deactivated the guest’s key, which meant he had to come to the front desk to get a new one.

The next day he checked the guest’s rewards account and was satisfied to find that it had been suspended and later on closed down.

The Internet Responded

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“It’s amazing that someone working in hospitality, let alone another hotel, could treat staff with such disdain. Usually, the crap you deal with in any service industry leads to treating others in the same field with more compassion (or at least understanding).”

“I am amazed at how much of a storm you raised, and with seemingly so little effort on your part. Very efficient, very effective. You deserve a thumbs up for that alone.”

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